Absolute Pet Care LLC

FAQ

Can I bring my pets to your home?

We provide the pet care services in your home where your pets feel the most safe, secure and comfortable.  It's important to not encourage their stress with traveling and kenneling.  We're also responsible for making sure your home is as safe and secure as your pets.  

How long are the visits?

Standard pet sitting visits are approximately 30 minutes.  However, we do not charge by time.  Some "accidents" may take some time cleaning up.  This is natural, and we don't penalize/charge you for accidents which may occur.  What is most important to us is the well being of your pets and your home.  

Who will have access to my home?

  All Absolute Pet Care LLC employees are professional, certified, bonded and insured.  Our goal is to help make you and your pets as comfortable as possible.  As a security measure, we do not share pet care assignments nor client information with others.  We take security very seriously.  Your key will not have your information attached to it.  It is coded and kept in a safe.  Anyone not responsible for your key will not be able to identify it with your residence.  Additionally, we always provide our clients with the option of a 'key exchange.'  Therefore, a key will not need to remain on file.  

Are you bonded and insured?

 Absolutely!  We are bonded and insured.  Absolute Pet Care is a member of The National Association of Professional Pet Sitters (NAPPS), and Association of Pet Sitting Excellence (APSE).  We encourage you to learn more about these organizations and the valuable information they provide.  

What if our travel arrangements change and we are away longer than expected?

 That is no problem.  We do ask that you notify us upon any schedule changes.  However, we do plan accordingly and will visit your home if you do not contact us upon arrival.   Our primary concern is the safety of your pets and home. 

What about short notice service?

We understand that things happen which may prevent you from returning home on time, or may require you to leave town on short notice.  Once you are registered as a client, we will be prepared to handle short notice assignments.  I hope that you would not hesitate to call us.  

 

We have many clients who often need us to provide short notice dog walking visits when work meetings or happy hours arise unexpectedly.  We always go above and beyond for our clients.   

When do I pay for service?

Payment is due upon scheduling of service.  For your convenience, Absolute Pet Care LLC accepts Visa, Mastercard and Discover.  

How many visits a day will you make to my home?

This is up to you.  Most requested for dogs are 2 to 3 visits a day.  Cats and small caged animals are mostly 1 to 2 visits daily.  At times during puppy training, we have been needed to perform 6 daily visits.  We happily make as many visits as requested to ensure the safety and care of your pets.  

We do not accept requests to skip days.  Each pet is required to be visited AT LEAST ONCE EVERY 24 HOURS.  You never know when a water dish might have been knocked over or an accident has occurred.  We do offer overnight and Live-In services as well.  Please call with any questions.  

Should we make reservations?

We suggest that you reserve our services as far in advance as possible.  Remember that Holidays and Weekends are the busiest times and we need to plan accordingly to provide the best possible service for every client.  Cancelations must be made with a minimum 2 week notice.   

Do you provide service on Holidays?

 We provide our services on all Holidays.  There is a $10 Holiday service fee on New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Eve, Thanksgiving Day, Christmas Eve, and Christmas Day.  

What's New

Hello Friends, 

 

    First, I would like to thank each and every one of you for letting us provide Happiness and Friendship to your pets, while providing Convenience and Peace of Mind to you!  Helping Pet Owners Care for Their Pets is my Passion.  It is you who helps make this possible.  Thank You!    

 

   Absolute Pet Care LLC has many great things happening.  As some of you already know, I recently attended the annual NAPPS conference this past January.  I am very proud to be a member of the National Association of Professional Pet Sitters.   We work hard to help educate pet owners while also mentoring other pet professionals.

 

  NAPPS is a wonderful organization consisting of nearly 3,000 members.  Even though I am certified, and considered by some to be a Pet Expert, I admit that I don't know everything.  However, I do have NAPPS.  A valuable information resource to help answer any questions You or I might have while caring for your pets.  Please don't hesitate to ask any questions regarding your pets because if I don't know the answer, I want to know the answer.  I can use my resources to help.    

 

    The conference was filled with many great seminars covering topics such as Emergency Planning, Animal Law, Self Defense, Holistic Pet Care, Youth Pet Education, Insurance, Dealing with Grief after the loss of a pet, and much more.  

 

    Animal Law really opened my mind to things I wouldn't normally think of as a pet owner.  I learned that it is vital to establish a Pet Trust or Legal Guardian for your pet.  Most people don't consider what would happen to their pet if they passed away.  Due to pets being considered personal property, it isn't as simple as a friend or relative taking your pet to care for them.  I learned of many cases where pets are sent to the pound, or used for animal testing.  Please, for the sake of your pets, check into establishing a pet trust or legal guardian.  

 

   The Self Defense seminar was exciting.  I learned that there is a residential burglary every 15 seconds in the U.S.  80% of those burglaries happen during the daytime.  This is most likely when we arrive to care for your pets.  

 

    One thing we don't want to consider is Grieving the Loss of a pet.  It's something that is painful and sad, but as great pet owners we know this is something we will eventually be faced with.  This seminar was conducted by a grief counselor.    

   It is extremely important to take the proper amount of time to grieve.  Losing a pet hurts so much because they always provide us with constant love and affection.  The best thing we can do for them, is to give them the best life possible while they are still here with us.  It is also important to let other pets grieve as well.  

 

   NAPPS is starting a new Youth Education Program which will be working with children to help them learn the proper basics of pet care.  Children are future pet owners.  We need to teach them the importance of spay/neutering, first aid, etc.  

 

   As great pet owners, we value your understanding and trust to hire a professional to care for your pets and home as opposed to uninsured friends, neighbors or relatives.  The insurance we carry is vital to leaving your pets and home cared for by a professional.  We know the ins and outs of our insurance policies.  We were able to view nightmare claims that were filed regarding dog fights, lost pets, burglaries, water damage, furniture/carpet/flooring damage, injuries, dog bites, administering improper amounts of medication to sick pets, missed appointments, all the concerns and fears of leaving your pets alone, etc...  

 

   As you know, we do recommend that all pet owners are registered with a reputable pet care service.  We have helped in numerous emergency situations.  We've had clients lock themselves out of their homes.  We recently had a client oversleep for work and rushed out, forgetting to feed the dog.  With one phone call, I was able to swing by and save the day.  

 

    We help in many different situations from vacations, to long work hours, to last minute/same day bookings.  We have clients who get stuck in the office with late or last minute meetings.  Clients who would like to go to happy hour after work with coworkers or friends.  They need us to stop by and walk their dog in the afternoon.  I'm very happy to be able to help in situations like this.  I'm very happy to have you let me help.  I do enjoy building relationships with you and your pets.  To some of you, we are like family.  

 

   We're always looking to help other pet owners as well.  Feel free to tell other pet owners we are available.  

 

   As always, we love your pets and appreciate you!  Thank you for being there for us, and we'll continue to be there for you.   

 

Take Care!

Tim Heise
Absolute Pet Care LLC - Helping Pet Owners Care for Their Pets!
Scottsdale, AZ
480 560-3753
absolutepetcareaz@ymail.com
AbsolutePetCareAZ.com

Being away from your pet is never easy. Whether it's for a few days or a few hours, we're here to help.